Warranty

Thank you for choosing Skyfend. We stand behind the quality of our products and strive to ensure that every item we ship is in excellent working condition. In the unlikely event that you encounter any quality issues with your product upon receipt, please contact us promptly via email or WhatsApp.

 

Prior to returning the product, please wait for our staff to provide you with the return warehouse address and recipient information. It is important not to send the product back to the shipping warehouse without proper instruction.

 

Once you have contacted our team, we will engage our technical personnel to assess the issue and provide you with a range of solutions to choose from.

 

Please note the following warranty terms:

 

Warranty Coverage: Our warranty covers any defects in materials or workmanship that may affect the functionality of the product.

 

Warranty Duration: The warranty period starts from the date of product delivery and lasts for [insert duration, e.g. 12 months].

 

Warranty Limitations: The warranty does not cover damages caused by misuse, accidents, unauthorized modifications, or normal wear and tear.

 

Warranty Process: To initiate a warranty claim, please follow the steps below:

  1. Contact us via email or WhatsApp with a detailed description of the issue.
  2. Our team will guide you through troubleshooting steps or request additional information if necessary.
  3. If the issue persists, we will provide you with instructions on returning the product for further evaluation.
  4. After assessing the product, we will determine if it qualifies for warranty coverage and inform you of the available solutions.

 

Resolution Options: In the event that a defect is covered by the warranty, we will offer one or more of the following options:

  1. Repairing the product
  2. Replacing the product with an equivalent or comparable item
  3. Providing a refund or credit towards future purchases

 

Please keep in mind that any repairs or replacements made under warranty do not extend the original warranty period.

 

If you have any questions or need further assistance regarding our warranty policy, please do not hesitate to contact us. We are committed to ensuring your satisfaction with our products and services.